Questions about eTrailToEagle

We receive lots of questions from our users and potential users.  Here is an e-mail we received this week that had great questions.  We thought we would share the answers with you to keep you in the loop:

E-mail from a Scoutmaster:

“I am the scoutmaster and we are looking for a new tracking program as our prior program is no longer being updated. We have researched many products and we like eTrailToEagle. Given our past history, we are concerned that the product we select will be a viable, long-term solution. I have a few questions, as outlined below.”

Can you let us know how many troops currently use the program?

We don’t disclose the exact number, but we do have thousands of registered troops from all over the country.

How many people work full-time to support the site?

We have a team of three people that operate the site.  It is not their full-time job, but at times is seems like one.  We are committed professionals with years of experience in technology and Scouting.  We are committed to providing this service for a very long time.

How often do you update the site?

We are constantly making changes to the site.  Each week we provide new features, updates or fixes.  We receive hundreds of e-mails asking for new features and we are working hard to provide those features.

Do you perform regular back-ups so our data will be safe?

We use industry standard practices when it comes to protecting and securing data.  Backups occur multiple times throughout the day.  These backups are sent electronically to another location to ensure that we could recover from a failure.

How stable are the usage fees and are they sustainable in the future?

We have provided Scout Tracking since January of 2006.  Back in 2006 we charged $19.95.  Today we still charge $19.95.  We obviously reserve the right to adjust pricing as needed, but up to this point we are still priced well below any of the other options out there.

How soon will the Duty to God program be updated?

Our new Duty to God program will be ready for testing in the next week or so.  We will be looking for Wards that are interested in testing this out for us.  Please let us know if you would like to be a tester.

Do you intend to provide tracking for individual merit badge requirements?

This is a feature that is on our list of future enhancements.  Right now we do not have plans in the near future to implement this.  We are working on the new Duty to God program and then we will finish up our new Cub Scout Tracking module.  At that point we will be able to address many of these larger requests.

Many parents are concerned for the safety of their boy’s personal information, how do we know the site is secure?

Our website uses the industry standard SSL.  Short for Secure Sockets Layer, a protocol used for transmitting private documents via the Internet.  All communications are encrypted for your security.

Have you ever had a security breach and, if so, what happened?

No, we have not had a security breach.  We take all the necessary measures to protect and secure your data.

We appreciate all of the many questions we receive from our users.  If you have other questions that you need answered, please e-mail us at


26 thoughts on “Questions about eTrailToEagle

  1. If you still need Wards to test the new Duty to God tracker we would be interested. Thanks!

    1. We are interested in helping test the New Duty To God Program

  2. I’d be interested in being a tester for your new duty to God program.

  3. I would be interested in being a beta tester for the new DtG tracker as well.

    Thanks for your work.

  4. We would also Love to test the new DTG

  5. I’m also interested in helping to test the DTG program. Let me know. Thanks.

    1. We would be interested in testing the new DTG program. Thanks.

  6. When will we be able to upload our troop and pack awards to our council’s internet advancement webpage instead of having to input them manually?

  7. Interested in testing new DTG. Thanks.

  8. We would like to test the new DTG program also. Thanks.

  9. We would be happy to help test the new DTG program if you are still looking. thanks so much!

  10. Carlos Solorzano October 28, 2010 — 5:11 pm

    I would also love to test the New DTG tracking, please email me with some information.

  11. carlos Solorzano October 29, 2010 — 6:15 am

    We would also be interested on trying your new DTG program if you are still needing someone to test it.
    Thank you

  12. Our ward is interested in testing the the DTG program also. (Are you working on an iPhone app as well)??

  13. Our ward would like to test out the new Duty to God tracking. Is it ready yet?

  14. Hello All,

    My Bishop is asking me when te DTG will be out of testing. Also when is the planned production date.


  15. Our Ward is interested in testing the DTG program. Thanks!

  16. Our Cub Scout pack is looking forward to the new Cub Scout tracking module!

  17. i would like to know how can the boys check their merit badges on etrailtoeagle

  18. Our ward would love to help test the new Duty to God program. We have an activity scheduled for this Wednesday night at a computer lab to help all of our kids understand how to use the program. We would love to introduce the beta test there, if possible.

  19. Our site is now updated with the new Duty to God requirements. Please logon today so you can test it out for us. Please send us your feedback as soon as possible.

    Thanks, Team

  20. I am the new Advancement Chairman. Our Troop previously used eTrailToEagle, but our subscription has expired. Since I am the new chairman, I have a few questions.
    1) Can the ScoutMaster check the process of the Scouts through eTrailToEagle?
    2) When paying for the subscription, since the account has laid dormant for 7 months, are we paying for a full year starting from renewal or getting caught up since July?
    3) How do I remove the previous Advancement Chairman’s name and replace it with my own name?
    I am also the Wolf and Bear Den Leader can I track Cub Scouts thru this program?

    1. Carol,

      Thanks for contacting us. Here are some answers to your questions:

      1. Yes, the Scoutmaster and other leaders can logon and check the progress of each Scout through You can even grant parents the rights to check on the progress of their son(s).
      2. When you choose to renew, your subscription will start from the day you renew. We do not require you to get “caught up” since July.
      3. You can manage all accounts for leaders and parents by click on the Leaders and Parents option in the main menu. There you can disable or delete accounts.
      4. We do not offer Cub Tracking yet. It is coming this year though.


  21. Is the DTG for all religious denomination

    1. Right now the Duty to God program is specific to the Latter-day Saints (LDS) denomination.

  22. DL 3118 Bear CubScouts Nic Olechnowicz April 18, 2011 — 7:21 pm

    When will the cub scout module be available? Once available will it be compatible with the scouts paperwork for award requests, or their online tracking?

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